Salesmen and substitutes gave snake oil a bad rap, a warning for the PM


Sanitiser: Scott Morrison is selling hope. Photo: AAP
Like the proverbial stimulus cheque in a faltering economy, snake oil was an incredibly effective medicinal product when it first appeared in America in the mid-1880s â the trouble only started when the salesmen got hold of it.
Brought to the USA by Chinese workers, the oil of the Asian water snake was rich in omega-three acids and did reduce inflammation on all the tired â clearly non-unionised â bones that built the railways.
The product had a good word-of-mouth reputation, but once showmen put local rattlesnakes with no medicinal properties into the mix, followed by snake oil being removed from the product altogether, what labourers were left with was a fancy bottle of congealed fats and no relief.
Over to you âScotty from Marketingâ.
From day one as Prime Minister, Scott Morrison was keen to brand himself with the nickname âScoMoâ and many Australians fell for the warm, daggy dad trademark that helped him win a tight election.
Satirical news site Betoota Advocate had different ideas and tagged Mr Morrison with the âScotty from Marketingâ moniker. It stuck.
It is a nickname that seems to offer more insight into the business of politics, with the PM shaking off his bushfire PR missteps and offering up JobKeeper, JobSeeker and now the fancily branded construction industry package HomeBuilder.

Prime Minister Scott Morrison liked sports a lot before the last election. Photo: AAPÂ
But whatâs in the bottle?
The jury is out on whether the tradie-friendly home renovator package is the best way to stimulate construction or merely another ideologically-driven vote grabber.
Marketing experts say itâs no surprise politicians use catchy names, themed events and even the likes of Scott Cam to cut through.
Senior lecturer in marketing at Monash University Angela Cruz acknowledges Mr Morrisonâs ability to tell a good story, but says thereâs a sting in the tail â beware selling a product that doesnât live up to the hype.
âThe Prime Ministerâs flair for policy names certainly taps into the power of branding: Strong brands should tell a clear story that resonates with audiences,â Dr Cruz said.
âBut letâs remember that marketing isnât only about coming up with catchy brand names or telling good stories.
Marketing is more importantly about keeping promises and delivering value to your customers â or in this case, your constituents â over the long term.ââ
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Professor of marketing at the University of Melbourne Simon Bell agrees humans are âinherently inert in their behaviourâ and clever communication is often needed to to get them to take notice.
âPolished communication can encourage trial, which can potentially ignite new patterns of behaviour. But itâs not the whole story. The old saying that you âcanât make a silk purse out of a sowâs earâ applies in the world of business and marketing.
âNo matter how clever your messaging, if the core product or offer is bad, customers will very quickly revert back to old patterns of behaviour.â
Professor Bell cites the example of the 1980s Decore advertising campaign with people singing the brand name in the shower.
âTrial of the brand went through the roof immediately following the campaign but when customers realised the productâs formulation was poor, they went back to their old brands.
âSo, yes, there needs to be substance behind the campaign promises that the government makes.
âCustomers are not silly. Itâs a terrible stereotype that many people hold that essentially humans are âdupesâ who can be led by the nose by opportunistic marketers.
âAs the Decore example illustrates, advertising can help grab attention, but it canât make you buy against your will or despite your best interests.
So I donât think customers need too much help smelling a rat. Theyâre pretty good at doing it themselves.ââ
One of the worldâs most famous marketers, of himself and his products, was PT Barnum, who always put himself at the centre of his promotions.
He famously thrived on controversy, was big on cross-selling and not accepting rejection.
Thereâs no evidence of Mr Barnum turning back boats or insisting on uninterested customers shaking his hand, but before rehabilitating himself as an abolitionist and spruiker for Abraham Lincoln, Barnum had a problematic career that involved racially dubious freak shows.

P T Barnum was the original ringmaster. Photo: APÂ Photo: AP/Bill Sikes
Still, even in marketing that new version of himself PT Barnum stuck to his formula, maintaining that making people feel good was a key part of success in business and life.
The experts agree.
âPeople want to feel good about themselves, their lives, their work, their relationships,â Professor Bell said.
âI think thatâs pretty much uncontested.
âPeople seek out great experiences. But these need to be authentic and real. Again, smoke and mirrors can only take you so far.â
So, although a ringmaster can succeed by dragging customers into a circus or turning from an oppressor to a saviour, how far can a Prime Minister go if branded as a marketer?
And are marketers in business being unfairly branded with the PMâs brush?
âMarketing has always suffered from this perception â the âused car salesmanâ cliche, if you like. But I donât think itâs fair if you consider what marketing is really about at its core,â Professor Bell said.
âUnlike any other function within the organisations, marketers care deeply about the customer and how they experience the organisationâs offer ⌠so thatâs the defensive answer.
âIn reality, I donât take marketingâs relatively poor reputation to heart and I quite like how itâs been used to bring the PM down a notch or two ⌠a bit like weâve seen with Trump and #BunkerBoy of recent days.
âOur leaders can always do with a reality check every now and then.â
Itâs a good point, and a reminder that itâs worth checking that the snake oil in the bottle is the real deal and not just congealed fats.








