News State Victoria News Troubled myki company has contract renewed

Troubled myki company has contract renewed

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Victoria has handed a $700 million, seven-year contract to the company that built the troubled, costly and problem-plagued myki public transport ticketing system.

NTT Data has been given a renewed contract with stronger performance targets, while the company is also liable for any unexpected costs, which plagued the development of the original myki system.

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Public Transport Minister Jacinta Allan said the government would now investigate making it possible for passengers to tap on and off with their credit cards or smartphones.

NTT Data was involved in a $550 million blowout in the cost of the original contract, will be required to meet new performance benchmarks, which if not met, will result in financial penalties.

Some of the benchmarks include a 99.5 per cent availability target for the system, ensuring online payments are processed within 90 minutes and that myki readers are clean and scratch-free, Fairfax media has reported.

But Fairfax also noted that the new contract contains no provision for a single-use ticket, which has been a common source of complaint among users.

More to come.

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