Lost bookings, visitors and profits: Coronavirus has Australian tourist sites reeling


Businesses that rely heavily on tourists are facing very uncertain times. Photo: Getty
A chocolate factory which normally welcomes about 4500 Chinese tourists every month has recorded about $52,000 in lost revenue since the Morrison government first imposed a travel ban on people from China.
Thatâs more than half of the profit Phillip Island Chocolate factory usually makes each month, owner Kondanapanny Letchumanan said.
âWe are trying to tighten all expenditures as much as we can so we can survive,â he said, adding that theyâve been forking out money on television advertisements to entice more locals to visit their factory.
But itâs not the only tourist attraction to suffer from the coronavirus outbreak, with Yarra Valley Chocolaterie & Ice Creamery reporting 800 fewer visitors every day.
Meanwhile, John Boyce, who takes tourists on yachts around the Whitsunday Islands and outer Great Barrier Reef, has not had a single person enquire about his companyâs expeditions in more than a month.
During the same time period, tourist guide Michael Guo has been out of a job, with no idea when heâll be receiving his next booking. Like other tourism industry workers in former hotspots across Australia, heâs feeling the coronavirusâ impact.

Mr Pickworth and wife Mai have seen a quarter of a drop in customers. Photo: Supplied
âWeâre suffering,â said Ian Pickworth, who runs wine tasting tours in Victoriaâs Yarra Valley.
With 75 per cent of his customers coming from countries such as China, Japan, Singapore and Malaysia, Mr Pickworth suspects his company, Winebus, wonât be making any profit for at least another two months.
The World Health Organisation recently advised that all countries make containment their highest priority, but for Mr Pickworthâs business, âitâs not going to get any betterâ, he said.
Yarra Valley Chocolaterie & Ice Creamery, which averages around 2000 visitors per day, has seen a âbig dropâ in customers.
Theyâve recorded 40 per cent (800) fewer people coming through their doors, owner Leanne Neeland said.

Ms Neeland (with her husband Ian) is uncertain when foot traffic will pick up. Photo: Supplied
With no end in sight to the COVID-19 outbreak, Ms Neeland âlike all other business ownersâ are âvery nervous about what is coming around the cornerâ.
âSome casual staff have had half-shifts or 10 to 20 per cent of shifts dropped,â she said.
Now is the time John Boyce should be securing bookings for tours around the Whitsundays and Great Barrier Reef but in the six weeks since the coronavirus outbreak, he hasnât received a single booking.

Mr Boyce with his wife Lynne. Photo: Supplied
Normally, bookings are made at least four months or even a year in advance as passengers have to be on board for days. No new bookings could mean there will be very little need to take his yacht out in the next two to six months which is when he is planning to schedule the tours.
âBeing two or three bookings behind is a significant percentage because our operation is so specialised.â
All Whitsunday Luxury Sailingâs current bookings were made before the coronavirus outbreak. Enquiries have since âdried upâ, Mr Boyce said.
âThere hasnât been an email asking about our expeditions for four to five weeks. Not one.â
And he doesnât blame them.
ââŚNot knowing what the future was and not knowing what the insurance situation would be ⌠Iâd be delaying my decision significantly until I knew what was going on,â Mr Boyce said.
âI wouldnât want to be wasting my money.â
Michael Guo runs his own tour company, showing Chinese tourists around popular Victorian attractions such as Sovereign Hill, the Great Ocean Road, Puffing Billy and Dandenong Ranges.

Mr Guo will potentially be out of a job for another few months. Photo: Christiane Barro
He hasnât been working since February 3 as the five tourist groups he was meant to show around during that month and in March and April all had to cancel after the China travel ban was enforced on February 1.
Mr Guo considers himself lucky because he does not have money loans that need to be paid off unlike some of his friends in the industry who have mortgages and business loans they need to get on top of.
âI donât know when this situation will end,â he said.
July and August is when schools in China will be on summer holidays so Mr Guo is âprayingâ heâll get some bookings for that time if âfingers crossedâ COVID-19 is contained before then.








