News National The issues Australians are reporting most to local councils
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The issues Australians are reporting most to local councils

Dumped rubbish complaints to councils have soared. Photo: Snap Send Solve
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Parking, dumped rubbish and pavement issues are our biggest frustrations with Australian councils, according to new data.

The exclusive data obtained by The New Daily showed parking was easily the biggest gripe nationwide, with a total of 15,178 complaints between January and July this year.

Dumped rubbish came in second with 12,313 complaints, followed by pavement (5775), tree reports (6297) and roads (4951), based on reports over the same seven-month period.

The findings were gleaned from popular reporting app Snap Send Solve, which allows people to send photos of issues to their council or local authority.

The app was developed by Melbourne-based IT expert Danny Gorog, who was inspired by his own council experience.

“I was in the park one day and saw a broken swing and I thought, ‘How could I report this to the council? Wouldn’t it be great if I had an app that I could snap a photo of it?'” Mr Gorog told The New Daily.

Snap Send Solve had more than 300,000 users and received more than 5000 reports every week, he said.

parking
Parking was the most complained about issue Australia-wide. Photo: Snap Send Solve

Between January and July, Victorians made 6194 dumped rubbish reports, amounting to 20 per cent of overall complaints made, through the app.

The figures from New South Wales revealed people were most fed up with parking issues, with 7422 reports.

Parking also topped complaints in other states including South Australia, Queensland, ACT and Western Australia.

There were more than 80 complaints about pavements in Tasmania, followed by 67 road issues being reported to councils.

In the Northern Territory, the biggest concern was road issues with 14 complaints.

pavement
Australians reported more than 5000 pavement issues. Photo: Snap Send Solve

Snap Send Solve has also spread to New Zealand, where Kiwis complained most about graffiti (3804) and roads (3614).

A Shoalhaven Council spokeswoman said her council, based in south-east New South Wales, had received more than 1200 complaints about roads, potholes, public toilets, off-leash dogs, drainage and littering.

“Each department receives the inquiry to add to their job list so depending on the job and size, we try to investigate and fix the problem as soon as possible,” the spokeswoman said.

Melbourne’s Greater Dandenong Council integrated its customer request management system with Snap Send Solve in June last year.

Since July 1, 2017, the council has received 2805 reports via the Snap Send Solve app.

According to the Victorian Ombudsman’s latest annual report, there were 3740 complaints about councils, with Casey Council topping the list with 139 complaints.

The Brisbane Ombudsman’s annual report revealed 1783 complaints were made, while the South Australian Ombudsman received 965 complaints, Tasmania 92, Western Australia 388 and the Northern Territory 44.

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