National Australia Bank has been hit by another service outage and is preventing customers from using their NAB cards.
Hundreds of customers have been left stranded on Monday morning, with EFTPOS transactions and withdrawals from ATMs unavailable in a nationwide outage.
“Stuck at the airport with no way of getting food or getting anywhere! Cheers,” one customer said.
@NAB have been stuck at a petrol station since 10am with no other way to pay.
— Greg Sax (@saxnix1) October 10, 2016
@NAB GREAT! When my platinum card was rejected 2 times at the cafe it was rather embarrassing!
— Leo Ibrahim (@librahim) October 10, 2016
@NAB bank down? My eftpos is reverting to manual click clack for all nab transactions…
— Beaux Claude (@BeauNedium) October 10, 2016
NAB chief customer officer Andrew Hagger confirmed the outage on behalf of the bank.
“We’re currently experiencing an outage, which means NAB customers cannot use their NAB cards in ATMs or the EFTPOS terminals,” he said in a statement.
“This is also affecting NAB merchant terminals and HICAPS (health insurance) payments.
“We’re working hard to fix this problem and we’re very sorry for the trouble this is causing.”
NAB said its branches were open and customers could withdraw cash there.
However, it doesn’t solve the issue for some of its customers.
@NAB im in a location where the nearest NAB branch is 350kms away. Not happy
— Dave Harris (@daveoharris) October 10, 2016
@NAB no branch here and i am hungry why do you do this?
— Easy Off Oven Clean (@sglodionaselsig) October 10, 2016
It follows a previous outage which saw NAB’s online banking services be brought down last Wednesday.
NAB has since confirmed its services are starting to come back online.