News National Telstra customers hit with service outage – again

Telstra customers hit with service outage – again

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Telstra has confirmed its network has been struck by a third outage in the past two months.

Earlier on Tuesday, social media was inundated with furious Telstra users reporting their services had been malfunctioning from late morning to early afternoon.

At 1:15pm, a Telstra spokesperson told The New Daily the problem had been resolved.

However, Telstra users were still reporting coverage problems after the telco made this announcement.

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A Telstra spokesperson told The New Daily: “We’ve received reports from some customers facing difficulties making voice calls on our fixed and mobile networks. We’re investigating as a priority.”

There was no word given on whether customers would be given free data to make up for the problem.

Areas affected appeared to have included Melbourne, Hobart, Sydney, Adelaide, Brisbane and Perth.

“Mainly affecting VIC and TAS,” Telstra tweeted.  “With some areas impacted elsewhere. We’re investigating as a priority.”

But customers were not impressed with the third service outage in two months.

“People searching for a job. Just kiboshed TWO phone calls I had lined up. Not happy @Telstra,” tweeted Melbourne based Paul Wissam.

Meanwhile, @itsashleigh tweeted: “I’m down to one service bar now.. How about an upgrade discount for existing customers who want #iPhone5SE @Telstra.”

Telstra was replying to complaints on Twitter and posted a message on Tuesday afternoon:

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Later on Tuesday afternoon Telstra claimed the interruptions “lasted for about hour and impacted less than 3 per cent of our mobile customers, mostly in Victoria and Tasmania with intermittent issues in other states”.

After Telstra announced the problem had been fixed many social media users still reported problems with coverage.

“They have NOT resolved the problem …. still not working,” Suzie Ward posted on The New Daily‘s Facebook page.

“Issue is not fixed,” Jen Davis tweeted. “Have not been able to make calls for 1.5 hours now.”

Last week customers experienced trouble accessing their mobile network and Telstra apologised by offering a free data day on April 3 as compensation.

Calls, texts and internet services were affected for up to four hours for some customers, while the majority were reconnected within about 90 minutes.

In February, Telstra mobile customers experienced a mass outage in multiple states, which the company said had been caused by an “embarrassing human error”.

To check if there are outages in your area visit the Telstra website.

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