News National Australia Post delivers up a mess online
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Australia Post delivers up a mess online

The extended outage had been caused by a security upgrade, australia post
AAP
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Processing of online bill payments submitted by millions of households have been frozen for days on servers owned by Australia Post after a meltdown of computer systems.

The operating platforms of AusPost’s online payments gateways – SecurePay and Direct One – have been crashing for most of this week causing major headaches for companies that process transactions through both companies.

SecurePay is one of the largest internet payments services in the country and processes online payments made to billers such as Origin Energy, NRMA, BUPA and Estee Lauder.

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The collapse of both companies’ systems has meant that billers that use the service have not been receiving payments made by customers.

SecurePay’s Twitter account documents the havoc wrought by the malfunctioning technical systems this week.

The meltdown means that many customers who have already paid for online transactions are likely to begin receiving late payment notices from some billers.

It is not clear whether SecurePay will be reimbursing customers if billers levy late payment charges.

Here’s a sample of the company’s efforts to keep clients at peace despite continuing problems with the service since Sunday morning.

An Australia Post spokesperson said the extended outage had been caused by a security upgrade.

“SecurePay has experienced intermittent network outages due to important security upgrades,” the spokesperson said.

“These outages affected online payment services.”

The spokesperson said SecurePay systems for in-store payments, post office services and mail delivery had not been affected.

“We have continued to keep our customers up-to-date during this process, on a direct basis and via social media,” the spokesperson said.

“We are confident the majority of services have now been restored. We are working closely with the remaining impacted customers.”

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