Life Travel Passengers delayed as Virgin’s check-in system crashes

Passengers delayed as Virgin’s check-in system crashes

virgin check in delays
There were lengthy queues at the Virgin counters at Brisbane Airport. Photo: Twitter/Zane Bojack
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There was chaos at airports across the country on Monday afternoon when Virgin Australia’s check-in system failed, forcing lengthy delays on customers.

The airline said in a tweet about 1pm that the outage had affected its entire check-in system.

“As a result, we are experiencing congestion at a number of our check-in halls at ports and some flights have been delayed,” it said.

It warned passengers to expect delays Australia-wide.

Customers took to social media to complain about the hold-ups, and being unable to print boarding passes or baggage labels. Among them was ABC Grandstand commentator Zane Bojack, who said there was chaos in the terminal at Brisbane Airport.

Others complained about being likely to miss international connections because of the delays.

In response, Virgin said the outage was a technical issue. IT teams were working to resolve it, is said, but gave no timeframe for resolution.

The Virgin Australia IT outage follows the failure of electronic passport machines at Sydney, Melbourne and Brisbane airports on April 29, causing lengthy delays for international passengers.

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