Millions of gadget users worldwide have been affected by a 12-hour long service outage on Google’s streaming device and smart speaker.
On Wednesday night (Australian time), complaints flooded the tech giant as Chromecast refused to stream entertainment shows and Google Home failed to respond to voice commands, users reported.
Users in Australia, the US, Spain, Ireland, India, Argentina and New Zealand were among those affected.
Google later acknowledged users were experiencing issues with Home and Chromecast devices and reassured frustrated customers it was working to fix the problem.
“Please hurry up, my home feels so empty [without] it,” Google Home owner Carlos Rides posted to Twitter.
“I completely depend on my Google home/Chromecast for entertainment. So when you it goes down I have no TV,” user Clay Walden said.
According to American tech website CNET, users who attempted to ask their Google Home device a question received the following responses:
- “There was a glitch, try again in a few seconds.”
- “Hmm, something went wrong. Try again in a few seconds.”
- “Your Google Home isn’t set up yet. To get started, download the Google Home app on a phone or tablet.”
5 devices down for 12+ hours
— James Burns (@jdburns4) June 27, 2018
— Jens Soegaard (@jenssog) June 27, 2018
After about 12 hours, Google announced on Twitter “a fix” for both devices.
We have a fix for Google Home and Chromecast. It will automatically roll out within the next 6 hours. To get back up and running now, reboot your device → https://t.co/CM4ov63F46. Thanks for sticking with us!
— Made by Google (@madebygoogle) June 27, 2018
“We’ve identified a fix for the issue impacting Google Home and Chromecast users and it will be automatically rolled out over the next 6 hours,” Google said in a statement.
However it has not yet revealed what caused the outage.
“If you would like an immediate fix please follow the directions to reboot your device,” the statement read.
Users were able to get back online after unplugging and replugging their Google device.
“If you’re still experiencing an issue after rebooting, contact us at Google Home Support,” Google said.
“We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future.”