Thousands of Australian Vodafone users were left twiddling their texting thumbs when the provider’s service went down on Sunday evening.
Customers reported not being able to call, text or use their allotted data during the blackout, which Vodafone confirmed had been remedied on Monday morning.
“We are aware of an issue which is causing intermittent disruption to voice, data and text services for some customers,” the provider tweeted on Sunday evening, after reports of the blackout began rolling in.
We're aware of an issue which is causing intermittent disruption to voice, data, and text services for some customers. (1/2)
— Vodafone Australia (@VodafoneAU) September 25, 2016
“We are working to resolve this ASAP, we don’t have an ETA at this time but we will keep you updated,” a spokesperson posted.
One customer reported not being able to call his Vodafone mobile number – even from the Telstra landline is his own house.
The blackout began at 6pm on Sunday night – a peak time for mobile data use – and Vodafone was able to confirm the problem had been fixed by 2am Monday morning.
The telco only said it had “resolved the issue”, but did not give further information.
— Not BuzzFeed (@deeFzzuB) September 25, 2016
This incident follows a series of embarrassing blackouts for Telstra customers this year.
Following each blackout, Telstra customers were offered one free day of data.
Vodafone is yet to offer its customers any such compensation.
#vodafail this is happening to me now keeps flicking to and from to no service but no service is longer even with sure signal box 😞
— laura patchett (@laura2567) September 25, 2016