Advertisement

Companies fined $33.5m over NBN claims

Telstra, Optus and TPG have been fined after failing to tell customers they couldn't achieve the internet speed they were paying for.

Telstra, Optus and TPG have been fined after failing to tell customers they couldn't achieve the internet speed they were paying for. Photo: TND

Three broadband internet providers have been fined $33.5 million after failing to ensure some customers could achieve the internet speeds they were paying for.

Telstra will pay $15 million after action was taken by consumer watchdog, the ACCC in the Federal Court.

The penalty was agreed upon between Telstra and the watchdog, and approved by Justice Mark Moshinsky on Friday.

Optus agreed to pay $13.5 million while TPG will pay $5 million.

Each of the three providers admitted liability for contraventions of the Australian Consumer Law, Justice Moshinsky said.

Three separate cases were brought by the Australian Competition and Consumer Commission over representations made to residential customers about broadband internet services using the NBN.

The judge said each of the representations differed, but broadly involved customers being told their maximum attainable speeds would be tested within a reasonable time.

In a majority of cases that occurred, but some customers did not have speeds tested and ended up subscribing to a plan for speeds they couldn’t achieve.

Customers weren’t notified or given the option to move to a different plan, Justice Moshinsky said.

Reasons for the orders will be handed down at a later date.

– AAP

Want to see more stories from The New Daily in your Google search results?

  1. Click here to set The New Daily as a preferred source.
  2. Tick the box next to "The New Daily". That's it.
Advertisement
Stay informed, daily
A FREE subscription to The New Daily arrives every morning and evening.
The New Daily is a trusted source of national news and information and is provided free for all Australians. Read our editorial charter.
Copyright © 2026 The New Daily.
All rights reserved.