Irate music fans do not know where to get a refund for Soundwave after the promoter and the ticket seller for the cancelled music festival pointed to each other.
Soundwave organiser AJ Maddah has blamed the “internet hate squad” and trolls for forcing him to cancel the series of hard rock festivals.
Maddah announced on Twitter on Thursday that the three Soundwave festivals were off, although it would not have come as a complete shock given ticket sales had been slow.
“I am devastated to have to announce the cancellation of Soundwave 16 due to poor ticket sales. I am very sorry. I tried my best,” he tweeted.
“Great triumph for the internet hate squad and the trolls. Congratulations guys. Only thing is, you are now fast running out of targets.”
The writing was on the wall for Soundwave early on Thursday when US rockers L7 confirmed they wouldn’t be heading to Australia for the popular music event.
The band announced on Facebook they pulled out of the premier hard rock festival “due to circumstances beyond our control.”
“Believe us when we say that we are as disappointed as you are,” L7 posted on Facebook.
Other headliners included Public Enemy, Prodigy, Bullet For My Valentine and Deftones.
Despite Maddah announcing refunds would be available from point of purchase, confused and frustrated fans were getting the opposite message from ticket seller Eventopia.
A number of concerned Soundwave fans tweeted Maddah, who goes by the handle @iamnotshouting, to say they had been directed by Eventopia to claim refunds from the organiser.
They posted email correspondence they had received from Eventopia.
In part it read, “Customers should contact the Promoter of the Festival to directly request their ticket refund in full…”.
Maddah tweeted, “is this (sic) joke?”
One irate fan, Katey Taylor made her feelings known to Eventopia, ” @eventopia by law YOU NEED TO REFUND US ITS LAW. Not @iamnotshouting or @soundwavefest”.
Maddah tweeted that after 12 years organising the festival he hopes someone else picks up the pieces in time for 2017.
“I am flat broke and physically and spiritually crushed,” he tweeted.
“Hopefully others will pick it up & run with it.”